Missing some paperwork?
Check out our Healthcare Resources Page,or download the prescription form below:
Care that benefits you
When you enroll in a Hamaspik healthcare plan, you have access to all of the doctors, healthcare professionals, medical groups, hospitals and healthcare facilities that are part of your plan’s network.
Our provider network includes hundreds of physicians in every county within our service area, covering your primary care needs plus a wide range of specialists. The network also features many of New York’s leading hospital systems and their affiliated doctors.
As a member of Hamaspik Medicare Select, you may be eligible for extra help in the form of a Low Income Subsidy, which helps you pay for your prescription drugs and copayments. All people with Medicaid receive LIS.
Regardless of your income, all members receive the same high quality of care provided through our plan. However, you must continue to pay your Part B premium.
Quality assurance is ensured
Hamaspik has programs in place to ensure our members always receive safe, appropriate care. We are committed to providing the highest caliber of healthcare services; therefore, we have created a Quality Improvement program aimed at maintaining this focus.Learn More
Problem with your coverage?
If you have a concern about your healthcare or would like to file a complaint about your Hamaspik plan, please contact Member Services within 60 days of the problem. We want to understand your concerns and help you to resolve them. Depending on the situation, your case will be handled as a grievance, or as an appeal. You can file a grievance in writing, over the phone, via fax or email. You can find detailed information about grievances and appeals in your Evidence of Coverage document.
For TTY/TDD services, call 711
Hamaspik Medicare Select
Attn: Grievances and Appeals
58 Route 59, Suite 1
Monsey, NY 10952
What to expect
After you file a grievance, Hamaspik looks carefully into your case and will seek to resolve the problem right away. We will respond with the following:
- The person who is working on your complaint
- The contact information for this individual
- Any additional information we will need to investigate your complaint
The next steps
We will investigate your concern, and will notify you of our decision within 30 days. (or within 24 hours for expedited grievances). If we choose to contest your complaint, you will be notified. Our response will include reasons for our course of action.
You will be informed on how to appeal a decision and will be provided any necessary forms. If we are unable to make a decision about your complaint due to missing information, we will also notify you.
Hamaspik Medicare Select makes a coverage decision every time we decide what services are covered and how much we will pay. You or your doctor can also contact us to request a coverage decision if you are unsure if a particular medical service is included in your plan. If you wish to request approval for a drug that is not included in the Hamaspik Medicare Select formulary, this is called an "exception request." Your doctor will need to provide us with information about why you need to take the drug that you are requesting. You may also appeal any coverage determination, if you disagree with our decision.
If you have a question about how to ask for a service to be authorized, or how to file an appeal, we also encourage you to contact Member Services. Please call 833-426-2774. (TTY users, call 711.) Or send your request in writing to:
How to appeal
To appeal a decision about your health care services, please follow these guidelines:
- File an appeal within 60 business days of receiving our decision
- File the appeal yourself or ask someone you trust to file the complaint on your behalf
- Make sure the appeal is made in writing (even if you initially call, you must follow up in writing)
Your first appeal is referred to as a Level 1 appeal, and is reviewed by Hamaspik Medicare Select. If we deny your appeal, you may ask for a Level 2 appeal, which is reviewed by an independent third party. In some circumstances, other levels of appeal are also available.
For assistance with filing a coverage decision or grievance, or appeal, contact us. Your doctor, prescriber or lawyer can also submit a request on your behalf at any point in the appeals process, including requests for Part D prescription drugs. Alternatively, you may appoint a friend, relative or another representative via the Appointment or Representative form on our
If you are not satisfied with the services you have received from Hamaspik, you (or someone on your behalf) may submit a complaint directly to Medicare by calling 1-800-MEDICARE or 1-800-633-4227. Or you can file your grievance with Medicare on-line by visiting medicare.gov.
If your service request has been denied, we also encourage you to contact Member Services. Please call 833-426-2774 (TTY users, call 711); or send your request in writing to:
Hamaspik Medicare Select
Attn: Care Management
58 Route 59, Suite 1
Monsey, NY 10952
Notice of Non-Discrimination
Hamaspik Medicare Select complies with federal civil rights laws and does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. We also provide the following:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats and more)
- Free language translation services to people whose first language is not English, such as qualified interpreters and information written in other languages
If you need services, contact Member Services. Or, if you believe Hamaspik has not given you these services or has treated you differently for any reason, you can file a grievance with Hamaspik:
In person: at the address listed above
For TTY/TDD services, call 711
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights via:
Web: OCR Complaint Portal at
Mail: U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F,
Washington, DC 20201
Complaint forms are available at
For TTY/TDD, call 800-537-7697
Your prescription for better health
How Hamaspik makes getting your prescriptions a priority
Broad Formulary of Covered Medications
Each Hamaspik plan uses an established drug list (known as ‘The Formulary’) that has been approved by CMS (The Centers for Medicare and Medicaid Services). The drug list includes both brand name and generic drugs in all medication categories. Just speak with your doctor about the drugs you need, and show them the formulary for your plan.
Vast Pharmacy Network
You can get your medications at any of the thousands of pharmacies in our network, including all major drug store chains and many independent pharmacies. You can also order your medications to be delivered via mail.
If you are taking a drug that is not included in the Hamaspik Medicare Select formulary, we will cover a temporary supply of your drug during the first 90 days of your membership in the plan if you were new, and during the first 90 days of the calendar year if you were in the plan last year. This temporary supply will be for a maximum of 30 days. If your prescription is written for fewer days, we will allow multiple fills to provide up to a maximum of 30 days of medication. The prescription must be filled at a network pharmacy. This will ensure that your health needs are always met. Be sure to talk with your doctor during this time to prescribe a different drug or to file an exception request.
Medication Therapy Management Program (MTMP) Requirements
To be enrolled in MTMP, individuals must meet the following criteria.
You have 3 or more of the following chronic illnesses:
- Alzheimer’s disease
- Diabetes Mellitus
- Chronic Obstructive
- Pulmonary Disorder COPD
You take at least 5 ongoing medications to manage your chronic illnesses
You are likely to incur an annual cost of $4,376 or more for your prescription drugs (based on the cost of prescriptions you filled in the previous 3 months)
How MTMP Enrollment Works
If you are found to be eligible for the MTMP, you will be automatically enrolled in the program. If you do not wish to participate, notify us at any time by calling 1-800-424-9342, and we will remove you from the MTMP. Hours are 9:00am to 5:00pm, Monday to Friday.
A key component of the program is the Comprehensive Medication Review (CMR), which you will complete with one of our pharmacists during a telephone consultation. The CMR typically takes between 15 and 30 minutes. During that time, the pharmacist will answer any questions you have about your medications, the best time to take them, and more.
A written summary of the discussion will be sent to you within 14 days. The written summary will include a letter, personal medication list and medication action plan. We encourage members to bring these documents to their physician visits to discuss the information provided.
In addition to CMR, members who participate in MTMP will be included in various Targeted Medication Reviews (TMRs) conducted throughout the year on a quarterly basis. TMRs use pharmacy claims data to assess eligible members’ medication profiles for medication-related issues or gaps in care. Any recommendation that is identified through the TMR will be sent to your physician so they may assess it during your next visit.